FAQ

We specialize in premium cycling parts across all major categories including:

• Drivetrain components (Cassettes, Chain Rings, Chains, Cranks)
• Cockpit systems (Handlebars, Handlebar Grips, Handlebar Tape, Handlebar Extensions)
• Suspension and frame parts (Forks, Rear Shock Absorbers, Headsets)
• Accessories & Parts (Bar Ends, BMX Saddles, Chain Guides, Chain Guards)
• And much more – browse our full menu for complete selection

Our products are designed primarily for performance cycling and BMX applications. Each product page specifies compatibility details – please check carefully before ordering. When in doubt, email our team with your bike model and we’ll help verify compatibility.

We accept all major credit cards: Visa, MasterCard, JCB, as well as PayPal for secure checkout.

All orders include tracking:

• Standard Shipping (DHL/FedEx): Tracking number emailed within 1-2 business days
• Free Shipping (EMS): Tracking provided when shipped

Can’t find your tracking info? Check your spam folder or contact us at [email protected].

We process orders quickly to ensure fast delivery. Contact us immediately at [email protected] if you need changes – we’ll try our best if your order hasn’t entered processing.

Standard Shipping ($12.95):

• DHL or FedEx
• 10-15 business days after processing
• Door-to-door tracking
• Recommended for time-sensitive builds

Free Shipping (orders over $50):

• Via EMS
• 15-25 business days after processing
• Tracking provided
• Great for non-urgent upgrades

We ship worldwide except some Asian and remote regions. Our system will automatically notify you during checkout if we can’t deliver to your location. Note that international orders may be subject to customs fees.

First check your tracking information. During peak seasons or due to unforeseen circumstances, deliveries may be delayed. If your package seems stuck or exceeds the maximum delivery window, contact us with your order number at [email protected].

All orders are processed within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email when your order ships.

We offer hassle-free returns within 15 days of receiving your order. Items must be unused, in original packaging with all tags attached. To initiate a return:

1. Email [email protected] within 15 days
2. Include your order number and reason for return
3. We’ll provide return instructions

Note: Return shipping costs are the customer’s responsibility unless the item arrived damaged or incorrect.

We take great care in packaging, but if your item arrives damaged or incorrect, contact us immediately at [email protected] with photos of the issue. We’ll arrange a replacement or refund and cover return shipping if needed.

Once we receive your return, refunds are processed within 3-5 business days. The time to appear in your account depends on your payment provider (typically 3-10 additional business days).

While we can’t provide hands-on installation support, many of our product pages include technical specifications and compatibility information. For complex installations (like bottom brackets or drivetrain components), we recommend consulting a professional bike mechanic or the manufacturer’s installation guides.

Component selection depends on your riding style, bike type, and existing setup. Email us at [email protected] with details about your bike and riding needs, and our cycling experts will help recommend suitable options.